diff --git a/src/components/Konnector/KonnectorModal.tsx b/src/components/Konnector/KonnectorModal.tsx
index e315f39d69ebcbe1d1e4c98136772b3441d5ea35..1c3af50d5a8f1230fb1ab9aac54136c9c14f1a4a 100644
--- a/src/components/Konnector/KonnectorModal.tsx
+++ b/src/components/Konnector/KonnectorModal.tsx
@@ -256,7 +256,7 @@ const KonnectorModal = ({
                         <div className="headerError text-20-bold">
                           {t('konnector_modal.error_txt')}
                         </div>
-                        <div className="title text-20-bold">
+                        <div className="title text-16-bold">
                           {t('konnector_modal.error_consent_form_gas_title')}
                         </div>
                         <div className="err-data-2">
@@ -265,7 +265,9 @@ const KonnectorModal = ({
                       </div>
                     )}
                   {error !== KonnectorError.LOGIN_FAILED &&
-                    error !== KonnectorError.TERMS_VERSION_MISMATCH && (
+                    error !== KonnectorError.TERMS_VERSION_MISMATCH &&
+                    error !==
+                      KonnectorError.USER_ACTION_NEEDED_ACCOUNT_REMOVED && (
                       // DEFAULT CASE
                       <div className="konnector-config">
                         <Icon icon={errorIcon} size={48} />
diff --git a/src/components/Konnector/KonnectorModalFooter.tsx b/src/components/Konnector/KonnectorModalFooter.tsx
index 28a4df64652930ffe59bf0a8623df3e5f0e1525c..f756531b4d1de737b6613421bfd36cc08d1b2f4a 100644
--- a/src/components/Konnector/KonnectorModalFooter.tsx
+++ b/src/components/Konnector/KonnectorModalFooter.tsx
@@ -7,10 +7,10 @@ import { Account } from 'models'
 import React, { useCallback } from 'react'
 import { useNavigate } from 'react-router-dom'
 import AccountService from 'services/account.service'
-import { useAppDispatch } from 'store/hooks'
-import { openFeedbackModal } from 'store/modal/modal.slice'
 import './konnectorModal.scss'
 
+declare let __SAU_ISSUE_DIRECT_LINK__: string
+
 interface KonnectorModalFooterProps {
   state: string | null
   error: KonnectorError | null
@@ -31,7 +31,6 @@ const KonnectorModalFooter = ({
   const { t } = useI18n()
   const client = useClient()
   const navigate = useNavigate()
-  const dispatch = useAppDispatch()
 
   const handleSGELoginRetry = useCallback(() => {
     handleCloseClick(state === SUCCESS_EVENT)
@@ -107,7 +106,12 @@ const KonnectorModalFooter = ({
       return (
         <Button
           aria-label={t('konnector_modal.accessibility.button_close')}
-          onClick={() => dispatch(openFeedbackModal(true))}
+          onClick={() => {
+            window.open(
+              `${__SAU_ISSUE_DIRECT_LINK__}?version=${client.appMetadata.version}`
+            )
+            handleCloseClick(state === SUCCESS_EVENT)
+          }}
           className="btnPrimary"
         >
           <div>{t('konnector_modal.button_contact')}</div>
diff --git a/src/components/Konnector/KonnectorViewerCard.tsx b/src/components/Konnector/KonnectorViewerCard.tsx
index 1887e411a76aa1fd772bd768fd13b5f7a073a0fe..9dc3a0e17fd890f2320c87690b71116ba87fed14 100644
--- a/src/components/Konnector/KonnectorViewerCard.tsx
+++ b/src/components/Konnector/KonnectorViewerCard.tsx
@@ -176,7 +176,9 @@ const KonnectorViewerCard = ({
         konnectorErrorDescription === KonnectorError.LOGIN_FAILED ||
         konnectorErrorDescription === KonnectorError.UNKNOWN_ERROR ||
         konnectorErrorDescription === KonnectorError.CRITICAL ||
-        konnectorErrorDescription === KonnectorError.MISSING_SECRET
+        konnectorErrorDescription === KonnectorError.MISSING_SECRET ||
+        konnectorErrorDescription ===
+          KonnectorError.USER_ACTION_NEEDED_ACCOUNT_REMOVED
 
       // CASE FOR ENEDIS CODE INSEE ERROR
       const isEnedisCodeInseeError =
diff --git a/src/enums/konnectorStatus.enum.ts b/src/enums/konnectorStatus.enum.ts
index bcea3efa75d2641e43dbb52c28828011a015a01f..ca1975dae2695c73ce407198441602ff49f2b1f5 100644
--- a/src/enums/konnectorStatus.enum.ts
+++ b/src/enums/konnectorStatus.enum.ts
@@ -6,7 +6,7 @@ export enum KonnectorError {
   UNKNOWN_ERROR = 'UNKNOWN_ERROR',
   CRITICAL = 'exit status 1',
   MISSING_SECRET = "Cannot read property 'secret' of null",
-  USER_ACTION_NEEDED_ACCOUNT_REMOVED = 'USER_ACTION_NEEDED_ACCOUNT_REMOVED',
+  USER_ACTION_NEEDED_ACCOUNT_REMOVED = 'USER_ACTION_NEEDED.ACCOUNT_REMOVED',
 }
 
 export enum KonnectorUpdate {